Shipping & Delivery — Halston Grey
1. Shipping Costs
Free shipping on all orders — no minimum.
2. Order Processing
Ships within 1–2 business days.
3. Estimated Delivery
Standard shipping: 12–20 business days from dispatch.
4. Taxes & Duties
US: no additional fees. Other regions: customs may apply, customer's responsibility.
5. Tracking
Sent by email once shipped. Contact support@halstongrey.com if not received within 5 days.
6. Address Changes
Address changes accepted within 24 hours of purchase. After that, the order is locked and cannot be changed.
7. Damaged Items
Contact us within 3 days of delivery with photos or video of the damage — see our Return & Exchange Policy for next steps.
8. Delivery Issues
We are not responsible for lost packages due to an incorrect address provided by the customer. Delays may occur due to customs, weather, or high order volume.
